Case Studies
Clarity’s referral management service wins champions in a hurry.
“Out of every system I have ever used, this is the best,” says Pam McCord, Practice Manager for Doris Page, M.D. of Tacoma, WA. “Clarity is very easy to use…even a five year old could use it! Since we started using the service, we’ve gained an extra two or three hours every day to spend caring for our patients’ clinical needs.”
Clarity’s Referral Services is easy to use, yet its community-centric approach to referral management has far-reaching effects. Clarity’s service centralizes a hub of activity where communications are seamlessly facilitated between primary care practices, specialists, labs and insurance companies.
Betty Blum, a long-time nurse now managing referrals and coordinating care for a busy suburban practice, has been using Clarity’s service for more than a year. Right away she found she had more time to coordinate with the specialist offices that receive referrals from the physicians in her practice. Now when discussing a referral with one of the practice’s clinical staff, she’s online using Clarity’s application to view that referral’s exact status.
“I was thinking the other night ‘what will I do if they ever took Clarity away?’” said Betty. “I’d have to learn to do my job all over again!”
Clarity’s referral management service is winning the support of associations charged with representing the interests of community-based physicians. The Northwest Physician Network, an Independent Physician Association that sponsored a pilot project testing Clarity’s service, is providing financial incentives encouraging members to adopt Clarity’s service.
Chief Systems Integration Officer Rick MacCornack, Ph.D., reports that due to patient benefits, workflow improvements and real-cost savings demonstrated by a number of participating practices, NPN has standardized on Clarity’s service for all referrals in its network of physicians.
For more on practices that use Clarity’s Referral Service, please contact us at info@clarityhealth.com.